Refund Policy

1. Overview

IsabiEvents is a platform that facilitates ticket sales between event organizers and attendees. Refund policies are primarily determined and managed by the individual event organizers. By purchasing a ticket on IsabiEvents, you agree to the refund policy specific to that event.

2. Standard Refund Conditions

• Refund requests must be submitted at least 7 days before the event start date.
• Service fees (2.5%) are non-refundable unless the event is cancelled by the organizer.
• Refunds are typically processed within 5-10 business days to the original payment method.

3. Cancelled or Postponed Events

If an event is cancelled by the organizer, IsabiEvents will work with the organizer to ensure all attendees receive a full refund, including service fees. If an event is postponed, your ticket will remain valid for the new date, and refund options will be provided if you cannot attend the new date.